holidays with an Islamic ethos
Please note that the following forms a part of our Booking Conditions, so please read it carefully.
When making your selection of hotel for your holiday, please remember that we can provide prices for many different combinations of resorts and halal hotels. Call us to get our advice on two and multi-centre arrangements.
What Your Holiday Includes
What is Not Included
Access to the Sea
Accommodation – late or early arrivals
Air Conditioning / Heating
Airport Procedures
Airport Transfers
Balconies & Terraces
Bank Machines, Currency and Exchange
Building and Development Work
Children and Infants
Children’s Clubs
Cots and Highchairs
Credit Card Charge
Data Protection Statement
Direct Flights
Dress Code
Driving Abroad
Due Diligence
Entertainment
Essential Safety
Family Rooms
Flight Seat Request and Aircraft
Flight Timings
Half Board / Meal Packages / Excursions
Health & Entry
Health Matters
Hotel ‘Club’ Lounges
Hotels on All Inclusive Basis
Insurance
Left Luggage
Less Able Clients
Lifts
Other hotel guests
Our partners in Turkey
Passport and Visas
Peak Season Supplements
Pregnancy
Pre-Travel Advice Concerning Safety
Religious Holidays & Practices
Room Descriptions
Room Views
Salon Treatments
Single Rooms
Smoking
Special Events, Fairs & Festivals
Special Offers
Special Requests
Suggestions and/or Recommendations
Sunshine
Swimming Pools
Tours and Excursions
Transport in Turkey
Travel Delay Protection
Uninvited Guests
Use of Camera and Video Recording Equipment (In Resort Hotels)
Weather
Useful Tips
Important Notes
Basic holiday prices include:
- Accommodation based on standard rooms on the board basis required for the duration of your holiday. Please refer to meal supplements, single and other room supplements if these apply to your holiday. (Please also see details below regarding early or late arrivals).
- All inclusive holidays featured on this website (not tailormade holidays bookings unless specified) include shared transfers on arrival and departure between airports and accommodation.
- The services of our local independent partners (please note hotel visits are not routine in some resorts).
Please note air travel to be booked separately and is not included on this website prices. Flights booked with Crescent Tours (Crescent Tours acts as a ticket provider only) generally include:
- Retrurn flight from/to UK.
- UK Airport passenger duty.
- Baggage allowance as confirmed on your ticket/travel document (does not apply to infants who have no baggage allowance and no seat). Please note that sporting equipment ie. golf clubs or diving kit, may be subject to additional charges – please ask our reservations staff or see our website for details. Please be aware that airlines operate a zero tolerance policy with regard to excess baggage, and most airlines will not handle any single checked bag or item that weighs in excess of 20kg. Please note that strict restrictions apply with regard to weight, dimensions and contents of hand baggage. Some airlines do not allow hand baggage with wheels. For latest information please check the relevant airline’s website or ask our reservations staff for details.
- TOD (Ticket on departure) charges may be incurred for bookings made within 14 days of departure. The charge is currently £15 per person, but may be subject to change.
- Lost or damaged flight ticket replacements are subject to a minimum fee of £20 (payable locally).
- Please be advised that some airlines do not provide an in flight meal – please check with our reservations department at the time of booking. Where meals are not provided snacks/drinks may be available to purchase for purchase on board the flight.
- Holiday insurance - which you must have.
- Visa fees, arrival & departure taxes where not included in the cost of your holiday.
- Air travel (Air travel to be booked separately and is not included on this website prices).
- Optional day tours, water sports and any charges made by hotels (for entertainment, sports facilities etc).
- Passengers arriving on a night flight should be aware that accommodation will be available from approximately 2pm on the day of arrival.
In some cases, access to the sea may be via a jetty.
The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, checkout times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
Please note that air conditioning and central heating in accommodation is operated at the management’s discretion, according to prevailing weather conditions. Some systems are controlled from a central unit, and individual room thermostats may not be provided.
Please be advised that for your own safety you may be required to undergo extensive personal and baggage security checks at airports. These procedures are designed to ensure the well being of all passengers and may require an early check-in. To protect you and your fellow passengers, airline and security officials have the right to inspect your baggage and its contents. As part of this process, some bags are opened and physically searched for dangerous or prohibited items.
If the airline or security officer is unable to locate you to open your bag, they may nevertheless open it by whatever means available. We cannot be held responsible for any damage to your locks or baggage resulting from this necessary security precaution.
Airport transfers (where included) will usually be in a shared vehicle – such as a coach or minibus. Stops will be made en route to drop off/pick up other clients, therefore the actual duration of the transfer will be dependent upon this. We can also arrange private transfers (by car or taxi) on request. Those on a tailor-made or two centre holiday will usually be transferred by taxi with an English-speaking driver. Please note that the transfer times given on hotel pages are shown for guidance only and do not take into account the time it may take to drop off other guests at their accommodation en route to your own.
Please note that if you intend taking any oversized items for sports activities you must advise our reservations staff at the time of booking. In addition to excess baggage charges which airlines impose, we may need to reserve a larger or additional vehicle to transfer you and any oversized items of baggage, and an extra charge will be made. If, on arrival at the overseas airport, you have not pre-advised us that you will be carrying any oversized item, it may not be possible for us to transfer you, and any additional cost to try to arrange extra transportation to and from your accommodation will have to be paid by you locally.
As balconies and terraces vary in size, they may or may not contain a table and chairs.
Currency in Turkey is the New Turkish Lira. We do not generally advise you to change money in the U.K. as you will probably gain more by changing it at your destination. Most airport banks are open 24-hours a day. Please be aware that the ATM bank machines in some of the destinations we feature may not have been updated with the latest “chip and pin” technology. You may therefore find that if you wish to make a withdrawal of cash these older machines will not accept your debit or credit card.
Most hotels will accept international credit cards, however we suggest that you take an adequate supply of cash or travellers cheques with you to suit your needs. If you are unable to use your debit or credit card you should be able to change sterling into the local currency at hotel reception or at a bank within your resort area.
Many hotels and resorts are continuing to develop, sometimes rapidly and intensively, and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour organiser it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards and if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.
New accommodation, roads and infrastructure are needed to meet the growing demand in developing resorts. This can mean that some noise or construction could occur in the vicinity of your chosen accommodation. If such circumstances exist, please be as understanding as possible as developers always do their best to reduce inconvenience to a minimum.
Please note that we cannot accept any liability for any inconvenience, discomfort or annoyance arising from such works if they are beyond our control.
To qualify for children’s prices, children must be the age stated or under, up to and including the return day of travel. Child reductions offered are only applied to children sharing a room with two full-fare paying passengers.
Children under the age of 2 years on the date of return travel are classified as infants. Ages and dates of birth of children and infants must be clearly stated at the time of booking. Infants must sit on an adult’s lap with a lap strap when flying. There is no baggage allowance for infants unless a separate seat is booked and paid for.
£50* is the current rate charged for infants (correct at time of publication), but this amount may be subject to change. Cots (if available) must be requested and confirmed at the time of booking.
*Cot charges may also apply; please ask Reservations for details.
IMPORTANT - please note that should you fail to correctly declare the date of birth of infants or children, and/or falsely claim reductions for children, the whole party may be refused permission to board the aircraft unless the proper holiday cost plus the appropriate amendment fee is paid. If the flight is full, a child who is found to be travelling as an infant will be refused permission to board the aircraft. We cannot accept responsibility for any alternative travel arrangements made for the party.
Children’s clubs, playgrounds, crèche facilities, babysitting and child minders:
Children’s Clubs will usually accept children until the age of 11 (minimum ages are usually shown with hotel descriptions). Some hotels offer crèche facilities and children’s clubs. Not all are free or supervised, and their operation may be subject to demand or minimum numbers. Opening times, facilities and charges are subject to change and whilst we endeavour to have up to date information the hotel are solely responsible.
We cannot guarantee that all attendants speak English or hold recognised qualifications. Crèches and children’s clubs featured are under the control of the hotel and we do not accept any responsibility for the health, safety or welfare of any child who is placed in the care of any of the above. Parents should satisfy themselves in relation to such facilities.
If a children’s club provides a supervisor they will arrange the club’s activities, however the supervisor is not responsible for any child that may wander away from the club. Children must be of an age where they will stay in the club without parental supervision, if not, parents are welcome to stay and play alongside their children. Hotels will not accept responsibility for any child leaving the club unattended.
Minimum and maximum child ages usually apply; please ask our Reservations staff for details if not shown in our brochure or on our website.
Where children’s playgrounds are provided by a hotel you should note that you are responsible for the safety of your children whilst playing. Hotel playgrounds are not usually supervised, and you should ensure that you are satisfied with the standard and safety of the equipment provided. We do not accept responsibility for the health, safety or welfare of any child whilst playing in a playground or similar recreational facility.
Please note that the regulations applied to the manufacture of cots and highchairs in some overseas countries are not as high as those in the UK, and may not therefore conform to British safety standards.
Prices shown in our brochure and on our website apply to payment by cash or debit card. A charge will apply to payments made by credit card – please ask for details.
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.
We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). Full details of our data protection policy are available upon request.
The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary wherever possible.
However, should you require this information at an earlier stage, please check with your Travel Agent and/or our Reservations staff at the time of booking.
Some hotels have dress codes. Shorts and beachwear may not be acceptable in certain restaurants or bars, and a jacket and tie may be required for gentlemen. Formal dress is often required for gala dinners.
Please respect the dress code and customs of the destination you are visiting.
Cars: Conditions, speed limits and road structures/signage are very different to that used in the UK. Anybody wishing to hire a car requires a valid international driving license and should be wary of convoy and visa restrictions in Turkey. Please hire a car from a reputable company, although it is not something we recommend in some destinations due to restrictions. Remember - do not drink and drive, and always ensure that you and your passengers wear seat belts at all times.
Mopeds and Motorbikes: We do not recommend the hire of mopeds or motorbikes in any of the destinations that we feature. Most will be inadequately insured and due to local laws and regulations it is not acceptable for tourists to use this mode of transport. Variable road conditions and drivers attitudes towards two wheels can make riding dangerous, and it is rare for safety helmets to be provided.
Please exercise due care when visiting any resort or area. Please do not take valuables on holiday and do not leave possessions on show if hiring a car. If you do take any valuables they should be stored in the hotel safety deposit box, (available either in your room or at reception) and please note that neither your accommodation or ourselves can be held responsible for any items not stored safely. It is important that you keep your flight tickets, passports, money, valuables and any essential medication in your hand luggage.
For all the destinations that we feature, we cannot guarantee that entertainment or other activities provided by the hotels we use will be in English.
Your health and safety is of paramount importance to us and we treat all matters relating to this issue very seriously. We want you to have a pleasant holiday, and this can be made all the more enjoyable by exercising more care and caution whilst abroad.
We actively encourage high hygiene practices and safety standards with hotels and suppliers, and work closely with them to raise the standards we expect for our clients, to maintain a high level of health and safety for you whilst on holiday.
We would ask you to read carefully all fire safety information which is available in your accommodation. On arrival, always familiarise yourself with the nearest emergency exit to your room. You will usually find your exit route detailed on the back of your room door. In the unlikely event of a fire or other emergency, please do not take any risks that may endanger yourself or others, and please do not use the lifts.
Children must be supervised by you at all times, especially near water, on balconies, or in unfamiliar buildings and surroundings. The design and height of balconies may differ - if you are travelling with young children, make sure they are not left unsupervised on balconies. Keep balcony furniture away from the railings or edge of the balcony so that young children are not encouraged to climb up.
Some hotels welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean.
Swimming pools may not be provided with a dedicated lifeguard - we strongly recommend that you familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not dive into the pool. Do not use the pool or Jacuzzi after dark, or when closed, even if the pool has underwater lights. Swimming pool and Jacuzzi surrounds may become slippery when wet, so extra care should be taken and children should not be allowed to run in these areas. You should swim prior to eating.
At the beach do not step on any of the coral reefs and be aware of how sharp and slippery reefs are. Suitable footwear should be worn at all times, appropriate to the activity or sport being undertaken. Please be aware of tides, winds, currents and local conditions, and obey any flag systems being used.
Please take the necessary precautions and measures in all water sports activities for your own safety.
We want you to enjoy your holiday, but you should note that many activities may be considered as hazardous and may not be covered under the terms of standard travel insurance. You should carefully read your travel insurance policy to ensure that the activities you intend to undertake will be covered – if you are in any doubt please contact your travel insurance provider before you leave the UK. Any activities deemed as hazardous are undertaken at your own risk and we cannot be held responsible for your safety. In addition to diving the following activities could be considered as high risk or hazardous: jet skiing, parasailing, windsurfing, kite sailing, ballooning, bungee jumping, any motorised water sports, horse riding, camel riding, quad biking, jeep safaris, moon buggies, mountaineering, trekking, rock climbing, water chutes/slides, waterparks, ice skating, aerodromes, canoeing, pedaloes, archery, abseiling, mountain biking, clay pigeon shooting, go-karting, darts, trampolining, etc.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Although the accommodation we feature does conform to its own country’s safety standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. The properties that we feature do not necessarily conform to UK safety standards. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. However, we would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday.
Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads.
Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property.
Passports, flight tickets, credit cards, travellers cheques, money and other valuables should be locked in a safety deposit box. These are usually available in your hotel room or in your hotel reception and their use can be a condition of your travel insurance company. Please remember to check and empty your safe before leaving resort to return home. We recommend that you keep a photocopy of your passport details, and that you and all members of your party have details of your travel insurance readily available in case of an emergency.
Please note that family rooms are not necessarily larger than standard rooms. Different types of additional beds may be used. You should contact our Reservations staff if you require further details of additional bed arrangements and any impact these may have on the space available in the room. Where bunk beds are provided it is your responsibility to ensure your childrens’ safety, and you should check that appropriate guard rails and ladders are provided. Also please see Clause 12 in our booking conditions.
We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. Crescent Tours has no control over the allocation of seats by the airline and even if a request has been made with the airline to pre-book seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us.
Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability.
Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special tour operator fares.
Flight timings are subject to change; please refer to your flight tickets and final itinerary.
Unless specifically stated otherwise, meals will be served in hotel main restaurants (or an alternative restaurant, if occupancy is low) for guests on holidays based on ‘half board’ and guests adding the ‘half board’ supplement to a ‘bed & breakfast’ brochure price. Meals served in main restaurants are usually buffet style. Guests should check with hotel reception on arrival to establish if they can use their ‘half board’ to eat in any of the hotel’s speciality or a la carte restaurants. In this case, any supplements that may apply must be paid locally and are subject to confirmation by the hotel.
As the prices of meals are quoted in local currency for guests electing to add ‘half board’ in resort, guests may sometimes find that meals are cheaper when purchased locally than the supplements shown in our brochure and online. This is due to currency fluctuations after we have costed our programme for the year. If you pay the ‘half board’ supplement before departure and later find that the meals are cheaper in resort, you should bear in mind that refunds for the difference cannot be offered.
Similarly, excursions which are offered in this brochure are not always cheaper than buying the same arrangements locally. It is often the case that meal packages or excursions are offered for the convenience of being both booked and paid for in the UK. The cost of any unused tours within excursion packages will not be refunded.
Regulations are subject to change and our clients are responsible for complying with entry and health requirements for all countries they intend to visit. We recommend that you consult your doctor before booking and refer to the latest DoH leaflet ‘Health Advice for Travellers’. You can also find comprehensive advice by visiting the following website: www.dh.gov.uk/travellers
Stomach upsets are a fairly common occurrence, sometimes caused by a combination of factors. We strongly recommend that you ask your local pharmacist or medical practitioner for advice on medicines to take with you prior to leaving the UK, and pack a small first aid kit.
You should only drink bottled water, not tap water.
If you become sick during your holiday you should see the hotel doctor. Local representatives or our local independent partners cannot provide any medical advice or give suggestions of medicines to take or buy. We suggest you keep a note with you of any significant medical condition you may have and details of any medication you are taking.
We recommend that you and all members of your party have details of your travel insurance readily available in case of an emergency.
Hotels that offer ‘Club’ or ‘Executive’ lounges may restrict access to adult guests only. If this is important to you, please contact us for exact details of specific hotels.
Free drinks throughout the day may lead to the temptation to over indulge. Please bear in mind that the hotel management have every right to refuse service to guests who they believe to be intoxicated, and our resort hotels do not cater alcoholic drinks. However, in some hotels in Istanbul and especially in Tailor-Made holidays or tours we cannot guarantee that hotels are alcohol free.
Main meals may be buffet style, and some A La Carte restaurants may not be included in the All-Inclusive package. There may be extra charges payable locally for alternative dining, room service, minibar, speciality drinks and coffees, fruit juices, mineral water, additional facilities, and some sports or activities that are not detailed in our brochure or on our website.
You should be aware of location, age and time restrictions that may apply.
Please read carefully the individual “All-Inclusive” information shown on the relevant hotel page of our website so that you are aware of exactly what is included at your chosen hotel. Unless stated otherwise, and drinks may be served from a tap or hose. You will usually be served one drink at a time, and plastic glasses may be supplied (especially at pool/beach areas). You may be asked to show some form of identification or wear a special identity bracelet to prove that you are on an “All-Inclusive” board basis.
Details of what is included are correct at the time of our brochure being printed, but hoteliers reserve the right to make changes. If changes are made, we amend our website accordingly, but the responsibility for informing us of any changes lies with the hotel.
If you cancel your holiday we make charges to cover our costs.
The price of medical treatment overseas is often very high and the destinations we feature are not covered by an EHIC. Repatriation in the event of serious illness or death can cost many thousands of pounds. For this reason it is vital that you take insurance which will usually (but please refer to individual policy terms) cover most of these costs as well as providing some protection for delays over 12 hours, repay some of your expenses for delayed or damaged luggage, your personal liability for accidents and often much more.
We suggest you arrange insurance from the day you book and ask that you provide us with your policy details at the time of booking so we can help you immediately if necessary when you are overseas.
When you are required to vacate your accommodation long before your homeward departure time, the hotel management will endeavour wherever possible to provide storage for your luggage. However, any baggage that is left in storage or in the care of our local independent partner is left at the owner’s risk.
At Crescent Tours we are not specialists in providing holidays for less able customers or those with special needs but we are happy to try and give advice about the suitability of particular properties for disabled, aged or infirm clients or those with any special requirements. To help us ensure the holiday is suitable for your needs we ask that you give us written details of your specific requirements and we will give our best possible advice as to the suitability of your chosen property.
We would also recommend that you check with your insurance company to ensure that your chosen holiday is covered under your insurance policy. We recommend that you also seek advice from your ATBA travel agent and also visit www.holidaycare.org.uk
Please note that lifts are not always provided in hotels, apartments or boats that we feature. If this is important to you please check with our reservations staff prior to making your booking.
Many hotels, especially in cities and major resorts, accommodate conventions, conferences or celebration parties.
Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept any responsibility for any inconvenience caused by such groups or their activities.
We have selected local and established companies to work with us in Turkey. With their knowledge of the local language, customs and resorts, they will be able to offer genuine advice and help with any concerns that you may have during your stay in Turkey.
Any advice you may receive from our local independent partners about resorts, hotels, etc is given with the best possible intentions, however it is subject to personal opinion and guests may not subsequently agree. Any literature, such as maps, leaflets, discount cards etc that may be given to you in resort are intended to enhance your holiday experience, but we are not responsible for any issues that may occur from using this information.
Whilst we aim to provide a local independent partner within the resort you are staying to ensure prompt assistance in the case of any emergency, there are some resorts that are further in location from our resort offices and it may therefore take the resort staff some time to get to you.
Visitors to Turkey require a passport valid for at least three months, after the return date. When you arrive in Turkey you will need to acquire an entry visa at the airport at a cost of £10. This has to be in the form of a £10 note (Scottish notes not accepted). You do not need to make a visa application in the United Kingdom in advance of your travel. This visa information is applicable for British Citizens. All other nationalities should contact the Turkish Consulate on 020 7589 0949 for details of visa requirements (Please note that premium rate call charges may apply to some telephone numbers).
Please note that it is your responsibility to have a valid passport and the correct visa for your holiday. Crescent Tours cannot be held responsible if you do not travel because of incorrect visa or passport. Any name change through marriage must be notified immediately and before the tickets are issued.
If you are 16 or over and do not yet have a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Agency has to confirm your identity before issuing your first passport and may ask you to attend an interview in order to do this. For further information visitwww.ips.gov.uk/passport/index.asp
During peak periods such as Christmas, Easter, school breaks and certain religious holidays when demand outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures, tours that include overnight stays and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.
Regulations vary from airline to airline. Some allow travel only up to the 28th week on the date of return. To be certain, call the airline direct. Please also contact your doctor to check that you are fit to fly, and note that some airlines may require a doctor’s letter.
The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards or at www.fco.gov.uk/travel, or by telephone on 0845 850 2829.
Holidays operate subject to the travel advice issued by the FCO. Any cancellation by you will be treated in accordance with clause 3 of our booking conditions, unless the FCO specifically advise against travel to the particular area that you are visiting.
Accommodation in all hotels, regardless of grading, is based on the "standard room" category unless otherwise stated. A supplement is payable for alternative room categories.
It is common practice to use different descriptions for rooms to indicate varying views as well as better facilities. For example, a standard room type, but with sea view, may be described as “superior” or “deluxe”, although the décor and size of the room itself will be the same. In some cases, a “superior” or “deluxe” room may be the standard or first room type available in the hotel, so you should not automatically assume that this indicates a room of a higher standard.
Where rooms are described as having a particular view, such as sea, pool, lagoon, river, garden, city etc, whether from public or guest rooms, it should be noted that the view may be partly blocked by trees, vegetation or other buildings, and a clear view cannot be guaranteed. Some views may be lateral, or may also only be visible whilst standing on a balcony (where provided).
Please note that some hotels may offer treatments within salons, spas, shops or similar outlets on their premises. These could include facial and body treatments, dietary advice, hair and nail care, temporary or permanent tattoos, body piercing etc. You should be aware that we are not responsible for these treatments, and any such treatments are operated by a third party and are undertaken at your own risk.
Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel, may feel that the cost per person of your holiday appears higher than it should be.
The reason for this supplement is that our contract with the owners is based on a price per room, while our holidays are sold per person, including flights and other elements. Therefore, the per person price for one traveller includes the entire room cost. This applies both to single rooms in hotels and self catering units where, for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us.
The majority of airlines have introduced a total smoking ban on most or all of their flights and all hotels in Turkey also now have a non-smoking policy in hotel rooms and public areas. Please ask at the time of booking if this information is important to you.
Special events, fairs, trade shows, festivals or simply high demand in some destinations may result in limited availability of accommodation which may only be secured by paying higher prices to those we have initially negotiated on your behalf. Minimum stays may also be required.
It is impossible to list all the special events on our website, as full details are not always available, and dates are subject to change. However, if the date you select for your holiday falls over a special event or we are unable to offer accommodation at our website properties, we will be pleased to try and provide a tailormade quote using alternative non-website hotels or provide a quotation at the special event rates applicable. Bookings made for special event periods may also be subject to revised conditions and payment schedules.
The free offers shown in our brochure and on our website hold no monetary value - no refund is due if they are not utilised. Offers may be added or withdrawn - please ask about up-to-date offers at time of booking. Please note that certain restrictions may also apply to some activities or offers such as minimum or maximum age or fitness to participate.
Where special requests, e.g. diet, room location, adjoining or interconnecting rooms, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals etc are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but we cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Please refer to our Booking Conditions.
Suggestions and/or recommendations can be made by our Reservations Team, however, the final decision as to the hotel/resort suitability is ultimately your choice, and we cannot be held liable for our suggestions and/or recommendations.
Everybody likes to go home with a tan but the strong sunshine and high temperatures can be dangerous. Take it easy during the first few days of your stay and build up your tan gradually. Remember that you can still burn, dehydrate and get sunstroke in the shade and in the sea/pool.
Hotel swimming pools are opened and heated at the discretion of the hotel management, and hotels reserve the right to alter the times of pool heating. Please check with Reservations when making your booking, as some hotels do not have pools open year round. Please also note that swimming pools may be filled with fresh water or seawater.
Tours may change as local conditions demand and may even eliminate a stop/site altogether. Itineraries are sometimes amended due to unavoidable schedule changes from local suppliers or airlines. Tours will operate subject to a minimum number of participants.
You should not rely on the operation of any optional tour/activity as a reason for booking your holiday. Please also see Clause 7 in our booking conditions – especially for any tours or excursions booked locally.
Dolmus in Turkey: this is like a mini-bus, they have a sign on the front stating the destination but they can stop and pick up/put down at any place en route. There is a fixed charge, which in resorts is similar to a local bus fare in the UK. Taxis in Turkey: they have a meter like those in the UK. It is advisable to check that the meter is on zero before you start your journey.
Whilst flight delays cannot be eliminated, as they can sometimes occur and are beyond the control of the airline and Crescent Tours, every effort will be made to minimise the inconvenience which delays cause. For full details, please refer to the Airport Rights Information poster/leaflet and our booking conditions clause 7.
It is possible that you may occasionally encounter such pests as ants or cockroaches. This bears no reflection on standards of hygiene, simply that they are a fact of life in warm climates. They can be easily eradicated by use of repellents that your accommodation management can provide, once informed.
Mosquitoes can sometimes be a nuisance, and we recommend that you use appropriate personal insect repellent protection and keep doors and windows closed whilst in your room.
In our resort hotels it is not allowed to bring or use any camera or mobile phones for video recording or taking any kind of picture in women swimming pools complex.
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions. Prevailing winds or tides can cause debris, including seaweed, jellyfish or other marine life to be deposited on the seashore or in the sea at any time of the year. Hotels generally clean the beach but this is sometimes controlled by the local authority and we have no control over when this will happen.
• Driving in Turkey is on the right hand side of the road.
• It is useful to take a 2 pin, round pin plug adaptor with you when you visit Turkey where the voltage is 220 volts.
• You will find the people of Turkey not only friendly but very direct in the way that they communicate both in terms of eye contact and speech.
• If you intend to take a photograph of a local inhabitant you must ask their permission.
• Bargaining should be restricted to souvenir areas and not attempted in restaurants, food stores, dolmus, etc.
• Telephone cards or tokens are required for use in public telephones and can be obtained from PTT (Post Office). Calls from hotels tend to be three times more expensive than the public phones.
• Some public toilets in Turkey are of the traditional "squat" style with water provided instead of toilet paper, you may therefore wish to carry tissues on you when you are out and about. Toilet paper is of course supplied in all our accommodation.
1. When you have booked through a Travel Agent all communications should be made through that Travel Agent.
2. Please note that where we give information or links to other websites, we are not responsible for the contents of those websites.