Booking Conditions

Crescent Tours Ltd acts as agent to the suppliers (eg. the accommodation providers, the airlines, the car hire companies, transfer companies, handling agencies, the tour operators) with whom you book. Consequently each supplier's terms and conditions will apply to your booking and copies are available upon request.

Please note that in ALL cases the lead name on the reservation must be 18 years or over at the time of booking. The lead name will be in contract with the supplier and will be responsible for the information provided to the agent for all members of the party this includes the correct spelling of names, title, age, passport and visa information and ensuring that all party members travel with full valid travel insurance. All travel products featured on this website are subject to availability.

Insurance
Crescent Tours provides no insurance for passengers due to loss on the trip herein. Passengers are advised to obtain their own travel insurance for health while travelling. Each passenger should travel with adequate insurance cover. Such insurance will ensure that you are covered against unforeseen cancellation charges, medical costs incurred whilst away from home (subject to approval), personal liability claims, loss of money etc.
We recommend that insurance is purchased at the time of booking to insure against possible cancellation costs.

Passports & Visas
All clients must be in possession of a valid 10 year passport. Persons over 16 on the day of travel must have their own passport. Those travelling on family passports must travel with the main passport holder.
You must inform Crescent tours at the time of your enquiry of the nationality of passport you hold so that correct visa information can be sourced.
Please ensure if making a late booking that you will have enough time to obtain the necessary visas if required. It is your responsibility to ensure you have the correct passport and visa documentation in time. Neither we nor the suppliers accept any responsibility if you cannot travel because you have failed to comply with any passport, visa or immigration requirements.

Medical advice and inoculations
Please seek your doctor’s advice for specific information relating to your journey.

Prices
All prices are subject to availability and final confirmation from the supplier. Further information on each supplier's pricing policy can be found in their booking conditions.
We reserve the right to alter the prices of any holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
We reserve the right to decline any booking.
We are not under any obligation to deliver any tickets or documents appertaining to the booking until full payment has been received by us.

In the event that payment is not received by us by required date, we may choose to treat the booking as cancelled by the client, in which case the deposit or prepaid amount shall be forfeited as per our cancellation fees. Some hotels may impose different payment schedules at certain times, and may not advise us until after your booking has been confirmed. Should this apply to your booking we will advise you as soon as the hotel make us aware of this requirement.

Our prices featured on our website are based on costs and exchange rates as published in the Financial Times of October 5, 2010 when £1 = US$1.58, €1.16, TRY 2.29.
Prices for tailormade holidays and guided tours components may change in line with currency fluctuations and prices for these listed on our website are for guidance purposes only. For the most up to date price, please contact reservations.

Flight Timings and Holiday Amendments
All flight timings are provisional and subject to change. However you will be advised in advance of any major change as per your supplier's booking conditions. On occasions your supplier may find it necessary to alter your holiday, be it a change of accommodation, service or date. In the event of a change your supplier will have clear guidelines set out in their booking conditions.

Cancellations
Should you find it necessary to cancel or amend your holiday, please contact Crescent Tours immediately, we will require written confirmation of the cancellation/amendment by the lead name on the booking by return.
Cancellation/amendment charges will apply, these charges will increase the nearer to departure the cancellation/amendment is made and can be as high as 100%. The scale of cancellation/amendment charges to be applied will be outlined in your supplier's booking conditions. The charges will be confirmed to you on receipt of your written instruction to cancel or amend your holiday.

If You Change Your Booking
If, after our confirmation invoice has been issued you wish to change, alter or add to your travel arrangements in any way, for example your chosen departure date, accommodation, we will do our utmost to make these changes but it may not always be possible. Any requests for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £30 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and can be treated as a cancellation.
Please note: Certain travel arrangements (e.g. Advance purchase, Special offer, Published fare, Charter ticket or similar) cannot be changed after a reservation has been made, and any alteration request will incur a 100% cancellation charge. Name changes or departure changes are not always permitted by the carrier and/or hotelier and you may incur up to 100% charges.
No refund or compensation will be made or given for any unused accommodation or any unused services or features of the tour/holiday, nor will such accommodation, services or features be exchangeable for any other accommodation, services or features if you change, cancel or curtail your holiday.

If We Change or Cancel Your Booking.
It is unlikely that we will need to make any changes to your holiday arrangements once they are confirmed, but as we do plan many months in advance, this may sometimes be necessary and we reserve the right to do so.
Most will be minor changes, but where they are major, for example a significant change of resort, a change of accommodation to that of a lower category, a change of flight time by more than twelve hours or a change of departure airport, except between London Airports (e.g.: Heathrow, Gatwick, Stansted and Luton), we will inform you when you book, or as soon as possible if you have already booked. You then have the following choices:
i) to accept the alternative offered;
ii) to choose another holiday featured by Crescent Tours;
iii) to cancel and receive a full refund of all monies paid to us.
We reserve the right in any circumstances to cancel your holiday. All holidays and especially our guided tours operate subject to a minimum number of participants. However, it is very unlikely case will we cancel your holiday less than eight weeks before the scheduled departure date, except for reasons of force majeur, or failure on your part to pay the final balance.
In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid or offer an alternative holiday (featured by Crescent Tours) of comparable standard.
Whilst we try to ensure that all prices shown on our website, and all quotes given by our staff, are accurate, errors may occur. If we discover an error in the price of your holiday which means the price is higher than originally displayed or advised, we will inform you as soon as possible and give you the opportunity to either continue with the booking at the correct price, or cancel with a full refund of all monies paid to us.
In accordance with EU Regulations 2111/2005 we are required to advise you of the actual flight supplier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows:
Turkish Airlines, Atlas Jet Airlines, Monarch Airlines; Thomas Cook Airlines; Thomson Airways; Jet2.com; British Airways; Onur Air; Pegasus Airlines. On certain occasions other airlines not listed here may be used for departures listed in our website. In addition, extra departures may be operated by airlines not listed. Airline details will be provided at the time of booking.
Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change.

If You Have a Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our local independent representative supplier immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relation Department, providing your booking reference and all other relevant information. Please keep your letter concise and to the point, this will help us to quickly identify your concerns and speed up our response to you.
It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our local independent transport and rep supplier without delay and complete a Customer Report Form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are in resort and this may affect your rights under this contract.

Website Accuracy
We regularly check the information given on our website to ensure that it is as correct and up to date as possible, but the responsibility for making us aware of changes as they happen lies with the relevant supplier and we cannot take responsibility for changes to services or facilities that have not been brought to our attention.
Therefore changes may be made to the particulars on our website at any time before the contract with you is made. In these circumstances, and where we have been given reasonable notice by the supplier, we will notify you of changes before you book. Description of facilities provided at hotels and all information are given in good faith and every effort has been made to ensure their accuracy. However, it is possible that hoteliers, restaurateurs, shopkeepers etc (over whom we have no control) may wish to maintain, change, improve, reduce or close their facilities, or even take a break themselves. For example a swimming pool may be closed for maintenance or empty for cleaning, a discotheque or spa facility may be closed for refurbishment which will then be temporarily or permanently unavailable. In some cases the operation of air-conditioning or central heating is at the discretion of the management, and so is the operation and heating of swimming pools. Some hotels charge for the use of clubs, kids clubs, tennis courts, mini golf, table tennis, ice skating, deck chairs, umbrellas, health clubs, spas, massage and beauty treatments, beach and sports equipment, safety deposit boxes, fridges, minibars and similar additional facilities. Some sports/facilities may have age or experience restrictions. Public holidays and religious festivals may also affect the operation of resort or hotel facilities. The operation of swimming pools is at the discretion of hotel management and clients who require confirmation of availability of swimming should check when booking their holiday. Hotels offering satellite TV may provide only a limited selection of channels in English, and may charge for some programmes.
Flight times, carriers and routes on the website are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion or cruise itineraries may change as a result of local conditions, or due to schedule changes from local suppliers/airlines. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised on our website. When we are told of any significant or long term changes we will always endeavour to update our website information as soon as possible and advise you prior to your departure.
Whilst we endeavour to ensure that all of the details shown on our website are correct, changes may need to be made to the hotel descriptions and facilities offered, as a result of building works or other circumstances beyond our control. We do therefore reserve the right to make changes to the particulars contained on our website. Should the change be deemed to seriously affect your holiday, you will be notified of such changes at the time of booking, or as soon as we become aware of any changes, if the changes occur after you have made your booking.

Your Responsibility
a) You and all members of your party must have comprehensive insurance when travelling.
b) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. For further details please see the section headed “Passport and Visas” in our Important Holiday Information.
c) We can refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive and affects other holidaymakers, employees or any third party. If we do this, we will not be responsible for any additional costs which you have to pay. If you are prevented from travelling because in the opinion of any person in authority you appear to be disruptive, we will have no further liability to complete your holiday arrangements, and we will not be liable for any refund or compensation.
d) When you travel with the carrier, you must comply with their Conditions of Carriage. Whilst we will assist you where possible you must note that any matters relating to the airline, such as lost/delayed/damaged baggage are the sole responsibility of the airline. Any problems relating to baggage must be reported prior to leaving the airport building, and you should complete a Passenger Irregularity Report (PIR) form, which you can get from the airline desk. You should keep a copy for yourself, as you will need to produce this if you have to pursue a claim, either with the airline or with your travel insurance company.
e) Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the date of their return flight.
f) The lead passenger must be at least 18 years old at time of booking.

Extra Beds and Single Rooms
Please ask our Reservations Department for details regarding the type and availability of extra beds in hotel rooms or self-catering accommodation.
Some hotels have twin or double-bedded rooms where a third or fourth bed may be added. It should be noted that in most cases the third/fourth beds will be rollaway beds, sofa beds or divans, and the room may well become cramped. In some hotels bunk beds may be in use. It should also be noted that single rooms may sometimes be smaller in size. Single room supplements are based on a cost per room basis and reflect the real cost to us. Please see Important Holiday Information section.

Recorded Calls

Please note that calls may be recorded for training and security purposes.